Before there was Cingular, there was a group of smaller cell phone companies that merged to become cingular. My original carrier, BellSouth Mobility, was one of them. They merged protocols and we traded up for new phone since ours was not in that protocol and I've been with them pretty much ever since and I've been really happy with the service until recently. The dropped calls have increased, customer service has become horrible, they've changed calling features and prices on me with no notice, and it only gets worse from there. Cingular offers "savings" on new phones via mail-in rebates. If that isn't the most insulting and demeaning premium to ever come around, I don't know what is, and just to really twist the knife in a little more; they don't send checks. They send Visa rewards cards. You can't cash them, you can't use them in many ways. You can buy more crap you don't need with them and that's about it.
The nail in the coffin is that someone has gotten my cellphone number and has been harassing me with blocked calls. After 9 years of faithful business, my only option to end the harassment is change my number...with a $38 service fee. I refuse. If I have to have all that mess, I guess I'll just have to switch carriers.
In a dynamic market that actually rewards customer disloyalty it is the customer who suffers in the long run.
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